OUTBOUND
SERVICE DESIGN
LOCATION
PUNE, INDIA
YEAR
2023
THE PROBLEM
Lack of accessibility in restaurants in India is a result of ambiguous accessibility standards and low awareness around the needs of people with disabilities, leading to social exclusion which has bigger implications on overall well-being.
RESEARCH SYNTHESIS
ECOSYSTEM MAP: CURRENT STATE
THE DESIGN INTERVENTION
Outbound is a service system in partnership with Zomato, that aims to improve the experience of restaurant customers, specifically crutches and wheelchair users in India. It creates a mutually beneficial relationship between businesses and people with disabilities by addressing physical and social barriers in the restaurants ultimately creating a network of inclusive restaurants.
The Team
The Core Service Features
How It Works
RESEARCH SYNTHESIS
ECOSYSTEM MAP: DESIRED STATE
Outbound creates a new ecosystem where experts and businesses come together to improve the experience for all patrons, help businesses flourish, and create more social engagement opportunities thus promoting social well-being of individuals and communities.
